jili2 Privacy Policy

1 Introduction

jili2 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the jili2 website at jili2.app, our mobile platform, customer support channels, and any other service operated by jili2. It covers data collected from players based in the Philippines, including those accessing jili2 from Manila, Cebu, Davao, Quezon City, Makati, and all other regions across the archipelago.

Please read this Policy carefully alongside our Terms & Conditions, which govern your use of the jili2 platform. If you have any questions about how we handle your data, our support team is available 24/7 via live chat.

2 Personal Data We Collect

jili2 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including barangay, city, and province)
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID, PRC ID, or Voter's ID)
• Proof of residential address (e.g., utility bill, bank statement, or barangay certificate issued within the last three months)
• Selfie or liveness verification image where required for KYC purposes

2.3 Financial Information

• GCash account number or registered mobile number
• PayMaya / Maya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for deposits or withdrawals
• Transaction history, including deposit amounts, withdrawal requests, and bonus activity

2.4 Gaming Activity Data

• Game session history, including games played, wager amounts, and outcomes
• Bonus and promotion usage records
• Responsible gaming settings and self-exclusion requests
• Account balance history

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration
• Cookies and similar tracking technologies (see Section 7)

2.6 Communications Data

• Records of live chat, email, and other support interactions with jili2
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out records

3 How We Collect Your Data

jili2 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the jili2 platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from GCash, PayMaya, and banking partners.
• Publicly available sources: Where permitted by law, jili2 may supplement your data with information from publicly available Philippine government databases for identity verification purposes.

4 How We Use Your Personal Data

jili2 uses the personal data we collect for the following specific purposes:

Purpose	Data Used
Account registration & management	Identity, contact, and login data
Age & identity verification (KYC)	Identity documents, date of birth, selfie data
Processing deposits & withdrawals	Financial data, transaction history
Fraud prevention & AML compliance	Identity, financial, and device data
Providing customer support	Communications and account data
Responsible gaming monitoring	Gaming activity and account data
Personalising your gaming experience	Gaming activity and preference data
Sending promotional communications	Contact data and marketing preferences
Platform security & abuse prevention	Technical and device data
Legal & regulatory compliance	All categories as required by law

jili2 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), jili2 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the jili2 Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AMLA) requirements, gaming regulations, and tax obligations.
• Legitimate interests: Processing necessary for jili2's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw your consent at any time by contacting jili2 support or updating your account preferences.

6 Data Sharing & Disclosure

jili2 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Service Providers

jili2 engages trusted third-party service providers to assist in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection and AML screening services, cloud hosting and data storage providers, and customer support technology providers. All service providers are contractually bound to process your data only on jili2's instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

jili2 may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments, and any applicable gaming regulatory requirements.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jili2's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7 Cookies & Tracking Technologies

jili2 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit jili2.app. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits, to personalise your experience.
• Analytics cookies: Help jili2 understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the jili2 platform, including the ability to log in to your account.

8 Data Retention

jili2 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years in accordance with AMLA and tax record-keeping obligations.
• Customer support communications: Retained for two (2) years from the date of the interaction, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

When personal data is no longer required, jili2 will securely delete or anonymise it in accordance with industry-standard data destruction practices.

9 Data Security

jili2 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jili2 platform;
• Encryption at rest for all sensitive personal and financial data stored on jili2 servers;
• Multi-factor authentication (MFA) options for player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the jili2 platform and infrastructure;
• Intrusion detection systems and 24/7 security monitoring;
• Secure data centres with physical access controls and environmental safeguards.

While jili2 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, jili2 will notify you and the National Privacy Commission (NPC) of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.

10 Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jili2:

• Right to be informed: You have the right to be informed about how jili2 collects and processes your personal data, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data jili2 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jili2 holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili2's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jili2's legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jili2 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the jili2 Data Privacy team via the support channels listed in Section 14 of this Policy. jili2 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

11 Children's Privacy

The jili2 platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. jili2 does not knowingly collect personal data from any person under the age of 21.

If jili2 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and refund any deposits at our sole discretion. If you believe a minor has registered on the jili2 platform, please contact our support team immediately so we can take prompt action.

12 Third-Party Links

The jili2 platform may contain links to third-party websites or services for informational purposes. jili2 has no control over the content, privacy practices, or data handling of any third-party website, and this Privacy Policy does not apply to those sites. We encourage you to review the privacy policy of any third-party website you visit. jili2 accepts no responsibility or liability for the privacy practices of any third-party site linked from the jili2 platform.

13 Updates to This Privacy Policy

jili2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jili2 will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.

The updated Policy will be effective from the date indicated at the top of the document. Your continued use of the jili2 platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the platform and may request account closure by contacting jili2 support.

We recommend that all jili2 players review this Privacy Policy periodically to stay informed of how we protect your data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili2 handles your personal data, please contact our Data Privacy team. Our support team is available 24 hours a day, seven days a week via live chat on the jili2 platform.

You may also reach our Data Privacy team by email. Our contact address is displayed in the footer of every page on the jili2 website. We aim to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within thirty (30) days.

If you are not satisfied with jili2's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.